If you need to have records from a previous provider mailed to Atrius Health, you may download a copy of the Authorization to Release Information to Atrius Health, fill it out, and mail it to your former health care provider to request a copy of your medical record. ![]() How can I get a copy of my medical record from my former doctor to my new Atrius Health provider? Older information may be delayed because a hard chart may have to be retrieved from storage.Requests that contain information under the ‘Information ‘Requiring Specific Consent’ box of the authorization form that was not initialed for may take longer because the information has to be redacted.Requests for copies of Behavioral Health records that are being released directly to the patient take longer because we are required by law to obtain approval from the clinician prior to releasing.The following scenarios are the most common that require additional time to process: There are instances where a request may take longer to process. Routine requests are usually prepared within seven business days and released upon receipt of payment. Processing time varies depending on the type of request and method of delivery. How soon can I expect the release of my medical record to be completed? Payment must be received by Sharecare prior to the release of your records. You will receive an invoice from our copy service, Sharecare, shortly after we receive and process your request. Furthermore, you may elect to have your records delivered electronically, which is often times much less expensive and faster than printing and mailing. The abstract is often sufficient to meet the need of many requests, including transfer of care to a new provider. Please note: If you do not need a copy of your complete medical record, you may request an "abstract", which contains immunizations, two (2) years of office visit and lab information, and five (5) years of radiology and diagnostic reports. It is based on the cost allowed by HIPAA ( 45 CFR, 164.524) or Massachusetts law MGL Chapter 111 Section 70, whichever is less, plus postage. Yes, we reserve the right to charge a reasonable cost-based fee for producing the copies. Is there a cost to obtain a copy of my medical record from Atrius Health? Additionally, we request that you contact Central Registration at 1-80 to have your Atrius Health Primary Care Provider (PCP) removed and update your PCP information with your health insurance company if you have not already done so. We kindly request that if you are transferring your care from Atrius Health, please indicate it on the authorization form and provide the reason for transferring. ![]() Please note: This location is not a medical practice and therefore is not accessible to patients. Requests for Billing information, Pharmacy records, and/or Radiology Images/Films must be made directly to each of those departments. Please mail your request to the address noted below: In most cases patients 18 years or older must sign their own authorization unless a legal guardian has been established by the court or their Health Care Proxy has been invoked. If you prefer to write a letter it must include your name, date of birth, phone number, specific information you are authorizing for release, and the person/organization authorized to receive the information along with their address. You must submit a written request or complete and submit an Authorization to Release Medical Records form to us at the address below. ![]() How can I obtain a copy of my medical record? Monday - Friday: 8:00am - 4:00pm Frequently Asked Questions Feel free to call our Release of Information Department at (781) 292-7700 to discuss your individual medical record request needs. Please refer to the frequently asked questions below for information on how to obtain a copy of your medical record, the cost, and the process. Atrius Health manages your health information and medical record, ensuring your information is maintained confidentially and in accordance with applicable federal and state laws and regulations.
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